Push Print (Pty) Ltd

At Push Print, we aim to ensure that your printed products are delivered safely, efficiently, and on time. Please read our Shipping & Delivery Policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing

• All orders are processed once payment has been successfully received and confirmed.
• Printing production begins only after:
  • Full payment is made, and
  • Print-ready artwork has been approved.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Production Time

• Production times vary depending on:
  • The type of product ordered
  • Quantity
  • Finishing options selected
• Estimated production timelines are displayed on the website or communicated during checkout.
• Production time does not include shipping time.

3. Shipping & Delivery Areas

• Push Print currently delivers within South Africa only.
• Deliveries are made to:
  • Residential addresses
  • Business addresses
  • Courier collection points (where applicable)

4. Shipping Method

• All deliveries are handled by third-party courier services selected by Push Print.
• The courier used may vary depending on location, order size, and availability.
• Push Print reserves the right to choose the most suitable courier for each order.

5. Shipping Costs

• Shipping costs are calculated at checkout based on:
  • Delivery location
  • Package size and weight
• All shipping and handling fees are paid by the customer unless otherwise stated.
• Any additional charges imposed by the courier (e.g., remote area surcharges) may be passed on to the customer.

6. Delivery Timeframes

• Estimated delivery times depend on your location and courier service used.
• Typical delivery timeframes (after production):
  • Major cities: 1–3 business days
  • Outlying or rural areas: 3–5 business days
• Delivery times are estimates only and are not guaranteed.

7. Tracking Information

• Where available, tracking details will be provided once the order has been dispatched.
• Customers are responsible for monitoring their shipment using the provided tracking information.

8. Risk & Ownership

• Risk of loss or damage to products passes to the customer once the order is handed over to the courier.
• Push Print is not responsible for delays, loss, or damage caused by the courier after dispatch.

9. Delivery Delays

• Push Print is not liable for delivery delays caused by:
  • Courier service disruptions
  • Weather conditions
  • Strikes
  • Incorrect delivery information provided by the customer
• No refunds or reprints will be issued for courier-related delays.

10. Incorrect or Incomplete Address

• Customers must ensure that all delivery details are accurate and complete.
• Push Print is not responsible for:
  • Failed deliveries
  • Delays
  • Additional courier fees
    resulting from incorrect or incomplete address information.

11. Damaged or Missing Items

• If your order arrives damaged or incomplete:
  • Notify Push Print within 48 hours of delivery
  • Provide clear photographs of the damage and packaging
• Claims submitted after this period may not be accepted.
• Approved claims may result in a reprint or replacement at Push Print’s discretion.

12. Failed Deliveries & Returns to Sender

• If an order is returned to Push Print due to:
  • Customer unavailability
  • Incorrect address
  • Failure to collect from courier
• The customer will be responsible for additional reshipping costs.

13. Cancellations & Shipping

• Orders that have entered production or have already been shipped cannot be cancelled or refunded.
• Shipping fees are non-refundable.

14. Contact Information

For shipping or delivery inquiries, please contact us:

Email: support@pushprint.co.za
Website: https://pushprint.co.za/